Frequently Asked Questions
What products do you sell?
We carry power wheelchairs, mobility scooters, lift chairs, wheelchair lifts, and hospital beds. Additionally, we specialize in bariatric - heavy weight capacity - medical equipment.If there is something that you are looking for that you can’t find on our site, don’t hesitate to give us a call: we have a full staff of people who will come through for you on those hard-to-find items.
Is your customer better off with an Electric Wheelchair or Scooter?
The main difference between an electric wheelchair and a scooter is mobility. An electric wheelchair has a joystick that works your speed and direction. An electric scooter has a driving tiller. This tiller can be gripped with both hands or one to steer with. Forward and reverse thumb levers are built in; with a special tiller - called a delta tiller - forward and reverse motion is applied by squeezing with just the fingers when gripping the tiller. Many people may be used to having something to grab onto when steering, but both the tiller and joystick offer a natural feel of motion.
The electric wheelchair is better designed for indoor use. With a smaller space, and a person who typically uses their unit indoors, an electric wheelchair is ideal. For primarily outside users, an electric scooter makes the most sense. Electric scooters work well outside, though a customer should still consider terrain as well as what fits their body.
What type of warranty do you offer on your products?
Nationwide, we honor all manufacturer’s parts warranties on all of our products and offer labor contracts where applicable.
What do you charge for shipping?
Shipping is included in the price of all of our equipment within the Continental United States.
What forms of payment do you accept?
We accept Mastercard, Visa, Discover, American Express, checks, and PayPal.
How long will it take to receive equipment?
Typically in-stock items take 3 to 7 working days to get to you in the Continental United States. Special order or out-of-stock items can take longer.
Do you sell equipment for patients who are over the normal weight limit specified on standard equipment?
Yes. These are referred to as Bariatric equipment, and we have a wide selection of these on our site. While many products are designed for weight capacities between 200-300, many of our manufacturers have designed products specifically for bariatric accommodations.
Can you explain the best way to care for the batteries for our customer’s equipment?
If the customer charges their batteries overnight, it should be fully charged in the morning, providing 4-6 hours of continuous driving time. For most people, this is plenty to get them through their day. If a customer does not use their equipment for a long period of time, charging the batteries once a week will keep the batteries in good shape. When the batteries are allowed to die completely, the charger will not come on. At that point, the customer may need to put some charge into the batteries with another source until their onboard charger goes on. Batteries that are dead for long periods of time will be ruined. With older batteries, driving time decreases; they typically last 1-2 years in total.
Do you charge sales tax?
We only charge sales tax for purchases made in the state of Florida. However, if you have a resale certificate in Florida, you will not be charged sales tax. We do not charge sales tax outside the state of Florida.
What is your return policy?
Once an item is purchased we do not take returns. If an item is defective, we will send out parts or a replacement if needed.